Laker has launched a free smartphone app which enables tenants and companies to report repairs to the company through a mobile phone.
The Laker Repairs app is free to download for customers eligible for repairs, maintenance and facilities management services on their homes and businesses.
The app not only helps customers accurately describe the fault, but also saves the call centre time in diagnosing how to repair it while giving the opportunity on some occasions to offer solutions over the phone. The app will also help people with limited English report repairs as it can be used by friends or family of tenants without a smartphone on their behalf.
James Lakey, Managing Director at Laker said:‘This is about making the repairs and maintenance service more convenient. For smart phone users, apps are now part of their way of life, so to us as a forward thinking and innovative business it made absolute sense to make use of this platform’
‘We’ve consulted with housing tenants during the testing phase to ensure the app is simple and effective. Of course tenants can still talk to us about repairs by phone or by calling in, but I’m confident more and more of our tenants will opt for the convenience of smart phones to sort out repairs and maintenance.’
To see what you think of the app visit your local app store.
