Laker and Friendship Care & Housing have won the National Housing Maintenance Forum (NHMF) Best Practice Awards in the ‘Most Improved Asset Management Service’ category. The results were announced on Tuesday 26 January 2016 at the Hilton Birmingham Metropole as part of the NHMF Conference and Awards.
James Lakey, Managing Director at Laker said “We are absolutely thrilled to have picked up this prestigious accolade. Our successful collaboration showcases how two organisation’s, housing association and contractor, can work together and, with customer involvement, manage to create a bespoke, fit-for-purpose delivery style that saves money and adds value, without ever compromising quality or customer service.”
“Brilliant, we’ve had a great night and winning this award tops the evening off a treat! This acknowledges the hard work of our teams and our innovative partnership has produced changes in management structure and streamlined processes, resulting in increased productivity which as generated saving of nearly £150,000. With more than 4,600 homes in the East and West Midlands, we‘ve been able to provide a more efficient repairs service, improve customer satisfaction levels and widen social value targets.” added Neil Ashford, Head of Property & Investment at Friendship
We would like to thank everyone at NHMF for organising a fantastic evening – both the conference and the awards proved to be an excellent platform for networking and sharing best practice.
