Our business is built on exceptional people and service, and it’s this principle which is the cornerstone of Lakers’ responsive maintenance services. Our free phone call centre provides a professional, friendly service that is available 24 hours a day, 7 days a week, and 365 days per year.
We understand that guaranteeing efficient service delivery is what counts to our customers. To deliver this, Laker Responsive Services have four key customer service principals:
1. Our Customer Service Centre – Laker employs local people who are professionally trained to take a caring and responsible approach to the customer’s enquiry.
2. Our Response Team – Lakers’ operations are delivered by a qualified and multi-skilled team, who are friendly, professional and customer service focused. They will prioritise a ‘first time fix’ approach to reduce inconvenience and disruption, and will communicate effectively at each stage of the repair.
3. Appointment Guarantees - Lakers’ system includes advanced scheduling of all appointments, supported by a leading fleet management and tracking service. We can optimise work requests, minimise delays and reduce travel time for our engineers/operatives to meet delivery/priority requirements. Lakers operations are supported by the award winning SUMMIT software and mobile technology, enhancing our service offering by providing full-cycle job management.
4. Working Standards - At Laker we ensure that all of our staff are fully trained and provide excellent customer service. Our Service and Safety policies are designed to minimise inconvenience and maintain the safety and security of your business, your customers, our employees and the public.
Our experienced and empowered team deliver a Right First Time service for building users, residents and the wider community. All of our teams are DBS checked and trained in equality and diversity awareness. They are issued with individual photo identification and all of our uniforms and vehicles are branded to provide reassurance and easy recognition. Laker is committed to meeting the specific needs of the customer and the community and through this approach demonstrates excellent value for money.
For more information on what Laker could do for you, please do contact us. Email info@lakeruk.com or call 024 7684 1770.
