Our business is built on exceptional people and service, and it’s this principle which is the cornerstone of Lakers’ responsive maintenance services. Our call centre provides a professional, friendly service that is available 24 hours a day, 7 days a week, and 365 days per year. We understand that guaranteeing efficient service delivery is what counts to our customers.
Our Customer Service Centre – Laker employs local people who are professionally trained to take a caring and responsible approach to the customer’s enquiry.
Our Response Team – Laker's on-site operations are delivered by a qualified and multi-skilled team, who are friendly, professional and customer service focused. They will prioritise a ‘first time fix’ approach to reduce inconvenience and disruption, and will communicate effectively at each stage of the repair. Laker is committed to meeting the specific needs of the customer and the community and through this approach demonstrates excellent value for money.
Appointment Guarantees - Laker's system includes advanced scheduling of all appointments, supported by a leading fleet management and tracking service. We can optimise work requests, minimise delays and reduce travel time for our engineers/operatives to meet delivery/priority requirements. Laker's operations are supported by award winning IT software and mobile technology, enhancing our service offering by providing full-cycle job management.
Working Standards - At Laker we ensure that all of our staff are fully trained and provide excellent customer service. Our Service and Safety policies are designed to minimise inconvenience and maintain the safety and security of your business, your customers, our employees and the public.